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Wow just wow from ZWO customer care!


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I reached out to ZWO asking where I can buy a new ST4 cable to match the ASI120mm Mini, of which I previously managed to lose the original due to the house move. 

Now they answered quite quickly with this comment:

"It's $5, and the shipping cost is $30, so the total price is 35USD.
Payment can be sent to our PayPal account: sam.wen@zwoptical.com
Please send us the screenshot when the payment is done.
And we need your full address which includes your phone number to ship your order."
$30 to ship a cable out to me? I could buy the crimping tool, some cable and crimps for that price and make my own, needless to say I said thanks but no, thanks to them.
If that is how they play, then I doubt they will have me as a potential customer for a dedicated astro cam in the near future. 
Edited by Cumbrianwolf
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